How do I complete a search in the AMA Profiles Hub?
There are several ways to search for a physician profile. When signed into AMA Profiles Hub, begin your search by clicking the Search tab and taking one of the following actions:
- Enter the physician's legal first and last name and date of birth.
- Enter the ECFMG number for foreign medical school graduates. This is a seven- to eight-digit number.
- Enter the national provider identifier (NPI) number assigned to the physician.
If you are unable to locate a physician, the AMA can perform the search for you.
To search for a physician assistant, select the radio button next to Physician Assistant on the Search tab. Enter the legal first and last names and date of birth. A second search option is to enter the physician assistant’s 7-digit NCCPA number.
What should I do when a physician does not appear in the search results of AMA Profiles Hub?
Select the Request Profile Research link at the bottom of the search page. Provide as much information as possible in the request form. Results of a research request will be delivered within 30 business days. Additional questions can be directed to the AMA Unified Service Center at (800) 665-2882, which operates Monday through Friday from 7 am to 6 pm (central time).
Can I conduct a bulk profiles search in AMA Profiles Hub?
This option is not available on the AMA Profiles Hub; however, AMA representatives can assist with bulk profiles purchase. For assistance, send an email to firstname.lastname@example.org or contact the AMA Unified Service Center at (800) 665-2882, Monday through Friday from 8 am to 5 pm (central time).
Does AMA Profiles Hub generate a list of physician reappointment profiles that need to be ordered?
While the AMA Profiles Hub does not compile a list of physician reappointment profiles to be ordered at a particular time, the Profile Manager tab provides an easy “Reappoint All” option. Clicking this option will add to cart the reappointment profile for all selected physicians.
How do I report a physician or PA profile discrepancy?
- Log into your account on AMA Profiles Hub and navigate to the Profile Manager tab.
- Search for the clinician or PA for whom you believe inaccurate data has been reported.
- Click the associated Report Issues button located in the Report a Discrepancy column.
- Enter the information that needs to be investigated.
- Submit your report.
What is the resolution time for a discrepancy report?
The discrepancy investigation process is thorough and often requires the AMA to contact one or more primary sources to validate data. Working with the primary sources adds a layer of complexity and time to the process.
AMA will report results or delays by email within 30 business days. If the investigation results in a change to the profile, an updated profile will be made available for download within AMA Profiles Hub. You will have 30 days to access that updated profile.
How do I confirm submission and status of a discrepancy report?
After submitting a discrepancy report, an email will be sent to you confirming your submission. However, you can also check the status of your submission online with these steps:
- Log into your account on AMA Profiles Hub and navigate to the Discrepancies page.
- Filter by clinician name, order number, or discrepancy number and click Search.
- View the Results list to see status or click on a discrepancy number to see details of your report.
How long do I have to report a discrepancy?
Discrepancies against a physician or PA profile must be submitted within 180 days of profile purchase. For customers who purchased Continuous Monitoring Service for a physician profile, a discrepancy can also be submitted within 180 days of receiving an email notice that a monitored profile has been updated.
Where do I go to see my order history? What details are available there?
The Order History tab contains a detailed view of your previous orders. The most recent five (5) orders are displayed automatically, but several search functionality are available to pinpoint your orders. You can search by provider first & last name, order number, time period (i.e. current month, quarter, etc.), or custom date range. The search results will display a profile for download (if available), discrepancy report button, and a clickable order details page. This page provides the order date, order status, payment information, purchase details and payment total.
Account Activity tab
What information is contained in the Account Activity tab?
The Account Activity tab displays your monthly transaction history – including information on the number of profiles purchased and by whom, payment method, and account balance information, if applicable. It also allows you to view receipts and to export a PDF of your monthly transaction history.
Can I find my invoices in the account activity tab?
Invoices are not displayed on the account activity tab. Only transactions with pending or completed payments will appear. While your invoices will not appear, payments on your invoices will appear under the transaction type "Subscription Payment".
Why do I have an ending balance if I paid for my purchase with a credit card?
Ending Balance is a running total of your available account balance. If your account has funds available for use, the Ending Balance will reflect this, regardless of your payment method. Making purchases with your credit card will not affect your account balance – it will simply display what is currently available for use.
How far back can I see transactions?
In order to provide the best user experience, the account activity page will display 24 months of transaction history.
Can I see transactions for full year on one page?
Account activity is displayed one month at a time. Each month's transactions may be downloaded and saved to your computer. If you are searching for a particular physician profile purchase and are unsure of when it was purchased, you can navigate to the Order History tab and use the search functionality to search for the physician and access the purchase date.
How soon can I see transactions for orders placed today?
Orders placed today will appear as “Pending” until the transaction has posted. Posting occurs on a nightly basis, so transactions will appear as posted within 24 hours.
What is Organization Manager?
Organization Manager is an online platform that helps administrators manage account access of those coworkers or employees who will purchase AMA Profiles. Direct access to Organization Manager is available to those customers assigned the roles of organization administrator or Profiles user, with the administrator being assigned a higher level of system privileges.
The use of Organization Manager allows the AMA to align access to all password-protected sites through a single sign-on system referred to as an “AMA account”. With an AMA account, each user only needs to create one unique username and password to gain access to his or her password-protected AMA accounts. Members of a health care organization may not share an AMA account. It should also be noted that once an AMA account is created the username and password cannot be used simultaneously by two or more people on different devices.
What do the “User Roles” mean?
There are two user roles that can be assigned in the Organization Manager platform: organization administrator and profiles user.
The organization administrator is responsible for granting privileges to Profiles users, coworkers or employees within the organization who will purchase AMA Profiles. The administrator may add, remove, and assign privileges to Profiles users, and edit and create organizations.
A Profiles user is a person within a health care organization who will purchase AMA Profiles in an effort to complete assigned credentialing or related duties.
What is a change request?
A change request is a request to add, delete or edit some aspect of an organization’s profile (for example, adding a user or removing a role). A change request can only result from the actions taken by an organization’s administrator or an AMA administrator. Only administrators have access to review a full listing of all change requests. If a change is made by an AMA administrator, it will appear as a pending change request that the organization administrator will need to approve or reject. If a change request appears that you do not recognize, contact the AMA Unified Service Center at (800) 665-2882, Monday through Friday from 8 am to 5 pm (central time).
Does my organization need to have an organization administrator?
Yes. Every organization must have at least one organization administrator. However, it is highly recommended that each organization has at least two administrators.
Can I be the organization administrator for multiple organizations?
Yes. One person can be assigned and fulfill the role of administrator for multiple organizations.
What is an AMA administrator?
The role of an AMA administrator is filled by an AMA staff member knowledgeable about AMA Credentialing Services. An AMA administrator can fulfill requests to establish a new organization and assign that organization’s administrator, can approve creation of an organization by an existing administrator, and can add and remove organization administrators and Profiles users as well as edit role assignments. An organization administrator must approve actions taken by an AMA administrator within Organization Manager.
As an administrator, how do I add users to my organization?
Administrators can visit the “Users” tab within the organization profile in Organization Manager, click the “Add User” or “Add Multiple Users” button to add individuals to the organization. You can view printable step-by-step instructions here.
To ensure an added user may purchase profiles, be sure to select the user role “Profiles user”.
Why is a user who I added in Organization Manager not appearing in my list of organization users?
A user will not appear in the list of organization users until his or her email address is affiliated with an AMA account. To establish the AMA account, the user must follow the unique URL delivered in the invitation email generated by Organization Manager. Once the added user completes the Create Account process, he or she will appear in the list of users.
As an administrator, what do I do when I receive a notification that states “a user with this email address has already been added to the organization”?
If a user has been added to an organization by an administrator but failed to complete the activation process, Organization Manager will generate this notification if the administrator repeats the “Add User” steps with that same email address. To appear in the organization’s list of users, a newly added user must complete the activation process by clicking the unique URL he or she receives in the system-generated email. If the added user has misplaced or not received the email, he or she should ask the administrator to resend the email. Print instructions for resending an email.
How do I resend the system-generated email containing the unique URL to a newly added Organization Manager Profiles user?
To resend the system-generated email to Profiles users, please view the step-by-step instructions here.
As someone who will need to make a Profile purchase for my organization, how do I request to join an organization as a Profiles user?
Those persons wishing to be added to an organization as a Profiles user should contact their organization administrator directly and ask to be added. If you are unaware of who at your health care organization serves as your organization administrator, then please contact the AMA Unified Service Center at (800) 665-2882, Monday through Friday from 8 am to 5 pm (central time).
How do I reset my AMA account password?
A password can be reset at the AMA Sign In page by clicking the “Forgot username or password?” link just below the Sign In button. You will be directed to a Forgot Password page where you will enter your email address into the indicated field and click the Submit button. A message that includes your username and instructions for resetting the password will be sent to the email address you provide.
How do I discover whether my organization has an existing AMA Profiles account?
Reach out to your organization’s medical staff services team to determine if it has an established account. If some uncertainty remains, you can apply for an account by calling the AMA Unified Service Center at (800) 665-2882, Monday through Friday from 8 am to 5 pm (central time). If an AMA administrator finds that an active account exists for your organization, he or she will review the situation and contact your organization administrator with more details.
Why do I need an AMA account if I obtain my AMA Profiles through a software vendor who integrates AMA data?
An AMA account is required to access a detailed transaction history and report discrepancies on the AMA Profiles Hub.
How do I ensure that emails from the AMA make it through our facilities firewall?
Contact your IT department and ask that they add the following domains and email addresses to their approved list of senders: elabs10.com, hq.ama-assn.org, email@example.com, and firstname.lastname@example.org.
AMA Data Integration
What is AMA Data Integration?
AMA Data Integration provides API integration of AMA credentialing data into credentialing software. Visit AMA Data Integration to learn more about data integration, the AMA’s list of current software providers, and more.
Can my organization’s account balance be transferred to the purchase of my new AMA subscription?
Yes. Customers of the former AMA profiles site with an open account balance may transfer all or part of that balance to a subscription package on AMA Profiles Hub. Enrollment in a subscription pricing package will replace the former account balance program common to the former site.
When using credentialing software that integrates AMA data, can I generate a print copy of a profile?
Some software providers may offer a print-friendly or PDF version of the data, but this varies by provider. Contact your software provider for details.
AMA is finalizing PDF delivery plans to integrated software providers. Once implemented, software customers may access the same official AMA Profile PDF that can be found on AMA Profiles Hub. Software providers should receive these PDFs. Contact your software provider to learn when you will be able to access the AMA PDF through your software system.
Until then, your AMA profiles subscription allows you access to the AMA Profiles Hub through which you may download PDFs of the profiles.
If I use AMA Data Integration through our software provider, will I receive a summary of orders placed by my organization?
Yes. A daily receipt summary will be delivered to your organization for orders placed that day.
Can we integrate data through AMA Data Integration into our organization’s proprietary software?
Yes, you may integrate via AMA Data Integration with your own proprietary software. Request information on how to integrate by completing this form.
If you don’t see an answer to your question in this list of FAQs, please contact us here. We will respond to your question by email within three business days, and we will continuously update our FAQ list, as needed.
Prefer to speak with someone by phone? Please call (800) 665-2882, Monday through Friday from 8 am to 5 pm (central time).